REFUND POLICY
Refund Policy
Thank you for shopping with us! We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below:
1. Eligibility for Refund
- Returns are accepted within 7 days of receipt of your order.
- To be eligible for a refund or exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items such as [e.g., perishable goods, intimate items, gift cards, downloadable products] are not eligible for returns.
2. Process for Returning Items
- To initiate a return, please contact our customer service team at chxuin@gmx.de or through our website’s contact form. Be sure to include your order number and reason for the return.
- Once your return request is approved, you will receive instructions on how to send the product back to us.
- The customer is responsible for return shipping costs.
3. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 business days.
- Shipping charges are non-refundable.
4. Exchanges
- If you prefer an exchange instead of a refund, please let us know when initiating the return. Exchanges are subject to product availability.
- If the item you wish to exchange is of greater value, you will be required to pay the difference.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with a photo of the damage.
- We will either send you a replacement or process a full refund, excluding the shipping costs.
6. Non-Refundable Items
The following items are non-refundable:
- PREORDER ITEMS before funding
7. Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our team on Sabii.pins Instagram.